1. Shipping Cost

At vendouno.com ALL PRODUCTS IS FREE SHIPPING (shipping from US and ship to the US ONLY).

No address outside the US (United States) will have the option to place an order.

2. Shipping Location

All products are shipped from US based warehouses.

  • 4 US Warehouses.

East US, West US, South US, Middle US

3a. Shipping Guarantee

We provide a shipping guarantee for our users. If we miss the delivery date (usually 30-40 days), we offer a full refund.

vendouno.com offers a full refund if the order delays. It will be counted from the date that the package leaves vendouno.com or partner warehouse.

  • In normal circumstances, more than 30 days.
  • In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
  • In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.

Please note that:

a. For orders shipped to the US vendouno.com will refund if the total shipping time more than 30 days.

b. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, vendouno.com will not refund you.

You can check the delivery date on this page as a reference. The date is counted from the time a tracking number create.

Please note that, during the busy season, such as Black Friday, Cyber Monday, Christmas, etc, the date may be longer because of the massive packages and limited capacity of shipping companies. We will notify you in advance to protect your interest. Please check our refund policy for more details.

3b.Terms and Conditions of Shipping Guarantee

Your order should meet the following conditions for a shipping guarantee refund:

  • Your shipping option is the one displayed on the product page.
  • Your products are eligible for delivery.
  • The shipping address is correct and eligible.

The guarantee does not apply if the following circumstances exist.

  • We will not refund because of unforeseen circumstances, such as an epidemic, strike, natural disaster, war, etc.

4. Shipping Method

US Express:

US Express can only deliver to the U.S(Military base not included) by USPS.

5. Delivery Time

US Express: Average delivery time is 7-12 days.

Note: In busy season, there may be 3-5 days delay.

6. Shipping Fee

The shipping fees are always for ALL PRODUCTS IS FREE SHIPPING (shipping from US and ship to the US ONLY).

If you have any other questions about shipping, please feel free to contact us at support@vendouno.com.

7. Fulfillment Service

Our Advantages:

  • 2 & 6 Hours: Provide tracking number in 2 hrs. Pass packages to logistics providers in 6 hrs.

8. After-sales Policy

  • If there is a quality problem with the product, we are not responsible for after-sales service and will not refund the processing fee or shipping cost.
  • If the package is missing during the delivery, we will refund the processing fee, shipping fee and agreed product cost.
  • If the logistics information shows a signed receipt, but the customer claims that the product has not been received and cannot provide proof of non-signed receipt, we are not responsible for after-sales service.
  • If the delivery fails due to address problems or the recipient is unable to sign for the package, we are not responsible for the after-sales service.
  • If there is a re-delivery service, a re-delivery fee can be charged and the re-delivery can be arranged.