This refund policy is for vendouno.com users who have problems with the order, product and package.

VendoUno.com will process the refund minimum in 72 hours.

VendoUno.com makes an effort to provide the best service for all users. To better solve the return and refund issue, please view the following content.

What you need to provide:

A. Photos/videos of the damaged item. Please send us the materials to prove the damage.

B. Screenshots of the dispute, which include name, date and content. For example, a customer complaint/dispute raises through PayPal Dispute, e-mail, chat window, etc.

C. (Optional) Tracking number of the item. If VendoUno.com asks for a return of the item, you need to send the tracking number to prove that you returned it.

How to request a refund:

A. Contact VendoUno.com at support@vendouno.com.

B. Send photos/videos of the damaged product and screenshots of dispute.

Please note that:

The money will be refunded to the original payment channel (PayPal or credit card).

Cases that vendouno.com makes refunds:

1. Damaged Products

If the arrived product is damaged, VendoUno.com offers a full refund or replacement.

2. Incorrect or Missing Products

vendouno.com has a strict quality control standard. We will check every product before delivery.

If any of the following circumstances exist, we offer a full refund or replacement:

  • Incorrect product
  • Product with the wrong color, size, etc
  • Product with a missing component

Please note that:

You don’t need to return the incorrect product. We will refund or resend the right one to you.

If you have any questions about size, please provide photos of the measurement.

Make sure that you measure the item in the correct method. You can send the result to our customer service and we will deal with it asap.

3. Products Out of Stock

VendoUno.com offers a full refund if the product is out of stock. We will notify you and make the refund or replacement.

4. Products Unable to Ship

VendoUno.com offers a full refund if the product can not be shipped.

Due to the limited transportation, some products do not have proper shipping option. We will notify you in time and make the refund.

5. Delayed Orders

VendoUno.com offers a full refund if the order delays. It will be counted from the date that the package leaves VendoUno.com or a partner warehouse.

  • In normal circumstances, more than 30 days.
  • In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
  • In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.

Please note that:

a. For orders shipped to the USA, VendoUno.com will refund if the total shipping time more than 30 days.

b. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, VendoUno.cm will not refund you.

6. Cancel Orders

VendoUno.com offers a full refund if the order cancels before the product is shipped.

7. Missing Packages

VendoUno.com offers a full refund if the package is missing during the delivery.

8. Other Conditions

VendoUno.com offers a warranty for all products. The warranty period is 30 days from the day of receipt of the product. After 30 days, we don’t support refunds.

Cases that vendouno.com does not make refunds:

1. Order Delivered

VendoUno.com will not offer a refund or resend if the tracking info shows ‘order delivered.’

2. Package Unclaimed

If the package is unclaimed, it will be destroyed by the local carrier within 48 hours.

3. Tracking Information Alert

VendoUno.com will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:

  • Incorrect/insufficient Address
  • Refused Package
  • Customs Clearance
  • Non-Existing Number
  • Unknown Recipient

Explanation

1. Expiration Date of Raising Dispute

You can raise a dispute within 30 days from the date you receive the product.

2. Dispute Denied

The following disputes will be denied.

  • No Tracking Info

VendoUno.com will deny your dispute if the tracking info expired. Generally, the post office will keep tracking information of the order for 180 days.

  • Force Majeure

VendoUno.com will deny the dispute of any product damaged or shipping delay caused by the act of God, epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.

  • Others

VendoUno.com will deny the disputes caused by the following reasons:

a. Your shopper does not like the product.

b. Item doesn’t match the listing description, such as inaccurate measurement.

c. Product smells unusual.

3. Return

vendouno.com does not suggest you return products. Because the shipping cost is high and sometimes higher than the product value.

Also, it takes months to deliver the package, which will affect the processing time.

If you urge to return the product, please pay attention to the following aspects:

  • You need to return the product within 10 days after receiving it.
  • The product is in good condition and does not affect the secondary sales.
  • You need to pay the shipping cost.

If you’ve returned the product, please send the tracking number to our customer service.

VendoUno.com always makes an effort to provide the best service. If you have any other questions, please feel free to contact us at support@ventouno.com.