FAQs

Find out about our Shipping options, shipping times, and costs by reviewing our Shipping Policy.

VendoUno has multiple warehouses all over the US. 

All products are shipped from US based warehouses.

• We have 4 US Warehouses:

East US, West US, South US, Middle US

Your items will be shipped from the nearest facility that stocks the item you ordered.

Delivery Time

US Express: Average delivery time is 7-12 days.

Note: In busy season, there may be 3-5 days delay.

Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping Info page for details.
You’ll be able to follow your order as it’s been sent with service you can track. To check this, all you need to do is log into your account and check "Order Tracking".
If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Care at support@vendouno.com for further help.

There are multiple possible reasons:
1) Wrong or incomplete address
2) Invalid phone number
3) Unable to deliver
Please go to "Track Order" to find the tracking number first and contact the shipping company for more information. You may also contact our Customer Care Team for further help.

We will do partial shipping for your order in the following conditions:
1. Items are in different warehouses.
2. Hot-sale items need additional preparation time.
3. Weight or size limit of customs or courier.
You will receive an email notification when each parcel is being shipped.

There may be the following reasons:
1. Consignee unavailable
2. Wrong shipping address
3. The parcel is delayed by the shipping company
Please check with the shipping company with your tracking number and your ID card to arrange re-delivery. If you still cannot receive your package, please contact our Customer Care Team.

Sometimes it takes some time to update the information. If your shipment is from our international warehouses, it is in transit or clearing customs, the information will not be updated until it reaches the next shipping station. Sometimes the shipping company may not update the package information in time. We will try to update that info for you or please feel free to contact us to ask for help.

Packages might be delivered to your mailbox or signed by your neighbors. We suggest you check in your mailbox and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card. The tracking number can be found by click "Order Tracking".

If you still cannot find your package, please contact our Customer Care Team at support@vendouno.com.

Sometimes your package requires a signature for it to be delivered. You may contact the shipping company and ask them details about your package with the tracking number we have provided. In the unfortunate event of a missed delivery, please don't hesitate to contact the shipping company. 

We'll gladly coordinate with the shipping company to arrange for another delivery attempt at your preferred time. Alternatively, we can assist in arranging a convenient pickup location for you.

If there is a tracking number, it means that the parcel has been shipped out.
The parcel is sent from our warehouse first.

Then parcels will arrive in the shipping company's processing center. 

Then each shipping company will pick up parcels from the airport. Once they have scanned those parcels, the website will update the tracking number. 

It may take 3-5 days to see any activity once it has shipped out from our end.

Please allow some time for the courier to update the latest tracking info after reaching the next station.

Product guarantee
If one or more of the items you received are damaged, different or not working, you will be protected by this guarantee.

What we will need from you.
1. The order number and item number.

2. Tracking number of the item.

3. Photos/videos of the damaged item / photo or video showing the issue.

4. A photo of the shipping label and original packaging.

We will review your claim and contact you if we need more information; if approved, we will arrange a replacement part or a partial refund of the defective product. We will pay for the defective part through a replacement part or a partial refund of the defective product. Do not hesitate to contact us: our customer team will provide you with a complete solution.

Where do I send returns?

We do not recommend customer to return the item because it`s drop shipping, and the cost of shipping back the item may be even higher than the value of the product itself.
If you need a return, please contact our customer team first. VendoUno will not be responsible for returned item(s) unless you notify us in advance.

Do I need to return all its components or just the faulty part?
Unless agreed otherwise, you should return the item as well as its original packaging and all its accessories. If one component, accessory or spare part is missing, we will ask you to pay for it.

Note:
For the item, if you need a return, please contact our customer team before VendoUno.com will not be responsible for returned item(s) without notifying us in advance.
If you find yourself in this situation, please do not hesitate to contact us to submit your claim.

Delayed Orders

VendoUno.com offers a full refund if the order delays. It will be counted from the date that the package leaves warehouse.

• In normal circumstances, more than 30 days.
• In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
• In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.

Shipping Guarantee

VendoUno.com will process the refund minimum in 72 hours.

VendoUno.com makes an effort to provide the best service for all users. To better solve the return and refund issue, please view the following content.

We’re sorry if we’ve made a mistake with your refund!
If this is the case, please contact our Customer Care Team and we’ll try and sort it out for you as soon as possible.
The following may affect the amount you have been refunded:
The delivery charge, which is only refunded for canceled orders before shipment.
Any discounts that were applied when you check out, which may not now be applicable.

We do not recommend customer to return the item because the cost of shipping back the item may be even higher than the value of the product itself.

We will offer full refund or a new replacement for package has been damaged during delivery.

We want to sort out any issues with wrong/defective/stained items straightaway.
As soon as you discover a wrong/defective/stained item, please contact our Customer Care Team with:
1) The order number
2) The item's name or SKU number or pictures
3) A description of the problems and some clear pictures

We'll get back to you as soon as we can.

The following items cannot be returned or exchanged: 
customized products like customized lighting fixtures and wall decor and accessories.

We will offer a full refund for all returnable items.
Coupon codes will not be refunded as monetary value.

Normally, our customers would not be charged any tariffs. However, because of increasingly strict customs inspection, it happens sometimes. 

We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from state to state.

Please refer to the following information:
1) check the card details to make sure the information is correct. e.g. the expiry date or your billing address. (Common problems including incorrectly spelled name)
2) make sure you enter the security code correctly - that's the three-digit numbers on the back of your card.
3) your card issuer may have declined your payment – please contact the card-issuing bank.
If the above information still does not work, you may try to pay it with another payment method – or using PayPal which is more convenient and safe!

Your payment method has flagged us to do a thorough security check to assure that the payment method is being used by an authorized user.

Please check your email and reply with the requested documents, and we will pay great attention to your info security.

There are different ways you can choose to pay on our website. 

We support PayPal, Credit/Debit Card, and more payment methods are being opened.

Yes, you can!
Of course you can use all two bonus points and the voucher code at the same time. 

The different period has different sale prices. Prices are subject to change based on the price in effect the day you check out. Unfortunately, we cannot refund you the price difference.

It may be caused by the following reasons:
1. The discount is applied to the original price but not the sale price on the page. If the item is on sale or discounted more than the coupon discount, there might be not too much price difference after applying the coupon.
2. The code has already expired.
3. The purchase amount is limited.
4. If you still have problems, you can contact customer service for help.

One coupon code can only be applied to an order at a time. If you have more than one coupon code you may use those on your next purchase.

We apologize for this inconvenience, however, the price will be changed in different promotions, so we are not able to issue a refund for the difference. VendoUno.com reserves the right to change the promotion at any time with our sole discretion. Thank you for your understanding and support.

By using this website, you agree to our Terms & Conditions, which govern your use of our services, purchases, and policies. Please review them for more details.

By using this website, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review it for more details.

All content on this website is protected by copyright. Please review our Copyright Notice for more details on usage rights and restrictions.

We believe in delivering excellent customer service and we are dedicated to satisfying our customers. If you have any questions, comments or suggestions, feel free to contact us! Get in touch! We would love to hear from you. We've partnered with PayPal to provide you with easy payment options at checkout.

OUR EMAIL

You can contact our customer team: support@vendouno.com

COPYRIGHT

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You can find the most popular questions here.

This website uses cookies to enhance your experience. By continuing to browse, you agree to our Cookies Policy. Please review it for more details.

Learn more about our mission, values, and the story behind our brand on our About Us page.

We currently have warehouses in the United States and China. Products will be sent as per the principle of proximity.

At this time, we do not offer wholesale discounts for bulk purchases.

Our pricing is already competitive, ensuring great value for all customers, regardless of order size.

New products are updated every day on our website to cater to the styles of different customers. 

You can unsubscribe by simply clicking the unsubscribe button at the bottom of each email we send and follow the instructions.

There could be several reasons.
1) Most of the time is that you have entered the email address or password incorrectly.
2) If you signed in with Facebook the first time, you will need to click the "Sign in with Facebook" button to log in.
3) If you still can't log in, you could reset the password. Click "Sign in" on the top right corner of our homepage, then select "Forgot Your Password", enter your registered email address in the provided box and you may receive the reset email to create a new password with the link.

Please also check your junk mail folder if you cannot locate our email.

Yes, we can delete your account. Please contact our customer service at support@vendouno.com.
You will not receive any notice from our system after we delete your account. But you can have a test on the VendoUno website. If the account was deleted successfully, it will show an error, and there is no need to reply to our customer service for confirmation. Please don't forget to "Unsubscribe".
If you signed in with your Facebook account, you can delete it by yourself.

We can't change/update our customers' email addresses as of now.
If you don't have orders or finished everything in previous orders, you can contact the customer support at support@vendouno.com to delete your account first. 

Then you can create a new account with a new email address.
If you have unfinished order(s), please remember your order number and we suggest you can ask us to delete your email address after you receive your order(s). 

Then you can create a new account with a new email address.

One of the most secure online systems is applied to our website to protect your personal information against unauthorized use.
We also utilize secure socket layer (SSL) technology where any personal information obtained through our website is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.

We respect your privacy and keep your personal information confidential.
When you visit our site, the information collected is stored by your browsers, such as your name, phone number, postal code, and address. Cookies can be used to recognize your IP address and provide faster access to our site. You can restrict the use of cookies by changing the settings in your browser, which may limit your access to our site.

Click at Login/Register button as shown on the image below. 

At the new side window click Lost your password? as shown on the image below. 

At page lost my password as shown on the image below.  enter your username or email address to reset your password. You will receive a link to create a new password via email.